The presence of the customer and tech support that a website hosting company offers can tell you a lot for the services which they offer as well. When you are allowed to use just email messages or tickets, you have almost certainly discovered some reseller not the web hosting supplier. When this is the case, you will have to wait for several days in order to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the actual web hosting company for further help. When the supplier can provide different options for communication with quick response time available anytime, they are most likely the top provider, not only a reseller. Which means that you will reap the benefits of prompt assistance and quality support as they'll have immediate access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always better to contact your hosting company directly using your preferred method of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for our website hosting
plans are round-the-clock, so you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you do have an account, you'll be able to open a support ticket on top of the other three methods of contact. You can pick the best way to contact us depending on what your location is or what kind of equipment you are using. We are able to assist you for more or less any hosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you're able to benefit from our 24/7 tech support services even on public holidays. All of your web sites will be available constantly and so will we. With numerous contact options, you can select the most convenient method to contact us and learn more about our services if you don't have an account yet, or get support if you're already among our customers. You're able to phone us, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time warranty, even though it rarely takes more than 20 min to receive assistance regardless of the nature of the problem. With our customer and tech support services, we are there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Hosting
Each and every virtual private server
plan that we offer comes with 24/7 customer and technical support, therefore in case you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we offer different means of communication - phone support with several local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be much easier to keep track of what is going on. The maximum guaranteed reply time for all the email messages and tickets is an hour, but it rarely takes that long to receive assistance. In case you add the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server
through our company, you can contact us anytime using several channels and the max time that you'll need to wait for a reply is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you can open a support ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you'd like to learn more about our website hosting solutions before you order, you can also use our live chat or you can call one of the local phone numbers that we have in several countries around the world. In the event that you'd like to have assistance with third-party software that you can't set up or run effectively, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.