A ticketing system is the most popular communication medium that web hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix a problem that requires a certain period of time to examine or that needs to be forwarded to an administrator. Thus, all comments given by either side will be kept in one place in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts to perform some task or to reach the hosting company’s customer care team. If you desire to administer a couple of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. On top of that, it can take a considerable amount of time for the provider to reply to your tickets.
Integrated Ticketing System in Website Hosting
Our Linux website hosting services feature an integrated ticketing system, which is an indivisible part of our in-house built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one location – payments, files, emails, tickets, etc., eliminating the necessity to go through different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without ever signing out of your Control Panel. In the meantime, you may choose a category and our system will present you with a variety of articles, which will supply you with additional information and which may help you solve any particular issue before you actually post a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated services, which implies that you won’t need some other platform to get in touch with our client care team – you can do it on the spot if you confront an obstacle. Opening a new ticket requires several mouse clicks and finding an older one is just as easy. Using our clever search filter, you can quickly find any ticket that you’ve already sent. You can open a ticket at any given moment in time since our support staff members are on duty 24-7-365 and respond in no more than sixty minutes, even though it seldom takes this much to receive support. With Hepsia, you’ll have everything in one location and you can forget about needing to use two or more platforms to solve a simple problem.