A ticketing system is the most popular communication medium that web hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix a problem that requires a certain period of time to examine or that needs to be forwarded to an administrator. Thus, all comments given by either side will be kept in one place in the event that someone else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts to perform some task or to reach the hosting company’s customer care team. If you desire to administer a couple of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. On top of that, it can take a considerable amount of time for the provider to reply to your tickets.