When your website hosting provider provides live chat support, you'll be able to speak to a representative in real-time and learn helpful information or get an issue resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with access to the world wide web, so you will not pay any charges when you're in another country or state. In addition, it'll be quicker to copy and paste details such as domains, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably quicker solution to contact the website hosting supplier's support team compared to using a ticketing system. What's more, in the event that some trouble needs a bit more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, so that you will not waste time - something that is not possible in case you are on the telephone.