In case you’re a site owner, a problem could always crop up and it does not automatically need to be connected to the hosting service itself. For example, something may go wrong when you update an Internet app or some crucial data could be edited or deleted mistakenly. Regardless of what the essence of the problem may be, you will need to get in touch with the tech support staff and ask them to restore a backup or to help you resolve the problem that you’re struggling with. How timely they’ll do it will predetermine the interval of time that your sites will be inaccessible. For some sites like community websites or e-shops, a recurrent outage duration can often mean lost visitors and money. With that said, it’s rather important that you use the services of a hosting company that offers not only a very good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting services offer a one-hour response guarantee, which suggests that irrespective of what query or predicament you may have, we will always be there to lend you a hand. In fact, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer service staff representatives will be at your service 24/7, even on weekends and public holidays, which implies that you’ll receive immediate support at all times. We realize how costly time can be, so by the time we reply to your trouble ticket or e-mail, we will have probed into the matter and, if we haven’t solved it, we will supply you with more details about what you need to do on your end, when the case demands this. With our support service, you can be certain that there will be somebody to assist you momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a client support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll obtain an answer within less than sixty minutes. You can touch base with us at all times with regard to technical, general or billing issues and given the fact that we will be at your service 24-7, you’ll always get support in a well-timed manner. Based on the specific question or issue, we will provide you with more info, resolve the obstacle if it has been caused by something within our reach or inform you what actions to take in case you have to tweak a particular setting for an Internet app that we do not have access to. You can just forget about waiting around for a whole day for every single reply. Actually, in most cases we answer emails and tickets within twenty to twenty five minutes max.