Though this is not the mainfactor to identify a dependable website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you aren't working with a one-person firm and that you'll be able to get in touch with somebody if you're looking for help. The telephone support for hosting services may vary from basic to experienced, therefore the issues that can be resolved through a call vary depending on the specific supplier. Usually, these matters are more basic and feature billing or 1st level technical issues as more complex problems often require a support ticket where both you and the sysadmins can track the proceedings with a given issue. Nevertheless, being able to phone call your provider can save you lots of time and efforts for the numerous small things that will eventually appear when you manage your web hosting account.
Phone Support in Website Hosting
We know that having the option to speak with a live consultant is very important, that's why we have 3 support lines worldwide (Australia, USA and UK) and you have the option to reach us over the phone for 14 hours a day. If you consider acquiring one of our Linux website hosting services, for example, you're able to call us and find out more about our services before you order in order to ensure that we do cover all the system requirements for your websites. After the purchase, you'll be able to get in touch with us about all the sales and / or billing issues you may have, or get any kind of general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
When you want more info about the Linux semi-dedicated services that we provide, you are able to call any of the three support lines we have around the globe - in the United States of America, the United Kingdom and Australia. In this way, you can check ahead of time whether our services are suitable for your web sites. In case you're already our client and you have a semi-dedicated account, you will be able to contact us on the phone for 14 hours a day about any kind of billing or basic queries. For strictly technical matters you will be able to employ our ticketing system and communicate with our technical support because someissues simply require more time to be dealt with, but we can help you on the phone with various minor tech problems as well, saving you efforts and time.