1 hour ticket response
Fast assistance is our principal objective and that is why we’ve got a team of experienced customer support engineers who will be happy to provide a quick solution to any question that you could have. Simply submit your support ticket from the Web Hosting Control Panel and we will reply within sixty minutes in the worst case scenario. In fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A Top–Notch Customer Service
Our customer service staff members have extensive experience in the Linux website hosting services realm and are trained enough to come up with a prompt answer to your problem. If, however, the issue at hand is not within the competence of a customer service technician, the tech support ticket will be sent to a programmer or administrator for additional investigation.
An Intuitive Help Section
Built into the Web Hosting Control Panel is an easy–to–navigate Help section, which features a variety of information sources. You can browse through a regularly updated knowledge base offering web hosting account administration articles and site administration articles, check the instructional video tutorials or consult the F.A.Q. database.